Skip to main content
Original Article

Absence Makes the Errors Go Longer

How Leaders Inhibit Learning From Errors

Published Online:https://doi.org/10.1027/2151-2604/a000190

Learning and innovation are increasingly important for companies to compete in a global marketplace. Leaders are often in a position to exert significant influence on employees’ learning behaviors, and may also be able to foster learning from workplace errors. This cross-sectional research investigates the relationship between employee perceptions of leadership style, mindset (fixed vs. growth), and orientation to error learning. We examine five leadership styles – authentic, transformational, transactional, laissez-faire, and aversive leadership – and view them on an extended range, from more positive (authentic, transformational, and transactional) to more negative and destructive (laissez-faire and aversive). A sample of 268 participants completed an on-line survey of their leaders’ styles, as well as their own mindsets, and their reactions to workplace errors. Results suggest that authentic and transformational leadership styles foster more employee error learning than transactional leadership, while laissez-faire and aversive leadership styles are destructive in that they actively inhibit employee error learning. Somewhat surprisingly, laissez-faire leadership showed the strongest and most negative effect on a follower’s error learning orientation, although followers with fixed mindsets reported being less likely to learn from errors than followers with growth mindsets, regardless of leadership style. Our findings shed light on the relationship between leadership style and employee error learning, and suggest that negligent leadership may be particularly destructive for organizations that seek to foster a learning environment.

References

  • Arenas, A. , Tabernero, C. , & Briones, E. (2006). Effects of goal orientation, error orientation and self-efficacy on performance in an uncertain situation. Social Behavior and Personality, 34, 569–586. First citation in articleCrossrefGoogle Scholar

  • Argyris, C. , & Schön, D. (1978). Organizational learning: A theory of action perspective. Reading, MA: Addison Wesley. First citation in articleGoogle Scholar

  • Aronson, J. , Fried, C. B. , & Good, C. (2002). Reducing the effects of stereotype threat on African American students by shaping theories of intelligence. Journal of Experimental Social Psychology, 38, 113–125. First citation in articleCrossrefGoogle Scholar

  • Avolio, B. J. (2004). Examining the full range model of leadership: Looking back to transform forward. In D. V. Day, S. J. Zaccaro, & S. M. Halpin (Eds.), Leader development for transforming organizations: Growing leaders for tomorrow (pp. 71–98). Mahwah, NJ: Erlbaum. First citation in articleGoogle Scholar

  • Avolio, B. J. , & Bass, B. M. (1991). The full range leadership development programs: Basic and advanced manuals. Binghamton, NY Bass, Avolio & Associates. First citation in articleGoogle Scholar

  • Avolio, B. J. , & Bass, B. M. (1995). Individual consideration viewed at multiple levels of analysis: A multi-level framework for examining the diffusion of transformational leadership. The Leadership Quarterly, 6, 199–218. First citation in articleCrossrefGoogle Scholar

  • Avolio, B. J. , & Gardner, W. L. (2005). Authentic leadership development: Getting to the root of positive forms of leadership. The Leadership Quarterly, 16, 315–338. First citation in articleCrossrefGoogle Scholar

  • Bass, B. M. (1985). Leadership and performance beyond expectations. New York, NY: The Free Press. First citation in articleGoogle Scholar

  • Bauer, J. , & Harteis, C. (2012). The ambiguity of errors for work and learning: Introduction to the volume. In J. Bauer, & C. Harteis (Eds.), Human fallibility. The ambiguity of errors for work and learning (pp. 1–14). Dordrecht, The Netherlands: Springer. First citation in articleCrossrefGoogle Scholar

  • Baumeister, R. F. , Bratslavsky, E. , Finkenauer, C. , & Vohs, K. D. (2001). Bad is stronger than good. Review of General Psychology, 5, 323–370. First citation in articleCrossrefGoogle Scholar

  • Bledow, R. , Rosing, K. , & Frese, M. (2013). A dynamic perspective on affect and creativity. Academy of Management Journal, 56, 432–450. First citation in articleCrossrefGoogle Scholar

  • Bligh, M. C. , Pillai, R. , & Uhl-Bien, M. (2006). The social construction of a legacy: Summarizing and extending follower-centered perspectives on leadership. In B. Shamir, R. Pillai, M. C. Bligh, & M. Uhl-Bien (Eds.), Follower-centered perspectives on leadership: A tribute to the memory of James R. Meindl. Greenwich, CT: Information Age Publishing. First citation in articleGoogle Scholar

  • Bligh, M. C. , Kohles, J. C. , Justin, J. E. , Pearce, C. L. , & Stovall, J. (2007). When the romance is over: Follower perspectives of aversive leadership. Applied Psychology: An International Review, 56, 528–557. First citation in articleCrossrefGoogle Scholar

  • Bligh, M. C. , & Schyns, B. (2007). The romance lives on: Contemporary issues surrounding the romance of leadership. Leadership, 3, 343–360. First citation in articleCrossrefGoogle Scholar

  • Burns, J. M. (1978). Leadership. New York, NY: Harper & Row. First citation in articleGoogle Scholar

  • Cigularov, K. P. , Chen, P. Y. , & Stallones, L. (2009). Error communication in young farm workers: Its relationship to safety climate and safety locus of control. Work & Stress, 23, 297–312. First citation in articleCrossrefGoogle Scholar

  • Cope, J. (2003). Entrepreneurial learning and critical reflection: Discontinuous events as triggers for “higher-level” learning. Management Learning, 34, 429–450. First citation in articleCrossrefGoogle Scholar

  • Deng, B. H. , Bligh, M. C. , & Kohles, J. C. (2010). To err is human, to lead is divine? The role of leaders in learning from workplace mistakes. In B. Schyns, & T. Hansbrough (Eds.), When Leadership Goes Wrong: Destructive Leadership, Mistakes and Ethical Failures. Greenwich, CT: Information Age Publishing. First citation in articleGoogle Scholar

  • Dvir, T. , Eden, D. , Avolio, B. J. , & Shamir, B. (2002). Impact of transformational leadership on follower development and performance: A field experiment. Academy of Management Journal, 45, 735–744. First citation in articleCrossrefGoogle Scholar

  • Dweck, C. S. (1999). Self-theories: Their role in motivation personality and development. Philadelphia, Pennsylvania: Psychology Press. First citation in articleGoogle Scholar

  • Dweck, C. S. (2006). Mindset: The new psychology of success. New York, NY: Random House. First citation in articleGoogle Scholar

  • Erez, M. (1977). Feedback: A necessary condition for the goal setting-performance relationship. Journal of Applied Psychology, 62, 624–627. First citation in articleCrossrefGoogle Scholar

  • Erez, A. , Misangyi, V. F. , Johnson, D. E. , LePine, M. A. , & Halverson, K. C. (2008). Stirring the hearts of followers: Charismatic leadership as the transferal of affect. The Journal of Applied Psychology, 93, 602–615. First citation in articleCrossrefGoogle Scholar

  • Fineman, S. (2006). On being positive: Concerns and counterpoints. Academy of Management Review, 31, 270–291. First citation in articleCrossrefGoogle Scholar

  • Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: the broaden-and-built theory of positive emotions. American Psychologist, 56, 218–226. First citation in articleCrossrefGoogle Scholar

  • García-Morales, V. J. , Jiménez-Barrionuevo, M. M. , & Gutiérrez-Gutiérrez, L. (2012). Transformational leadership influence on organizational performance through organizational learning and innovation. Journal of Business Research, 65, 1040–1050. First citation in articleCrossrefGoogle Scholar

  • Gartmeier, M. , & Schüttelkopf, E. M. (2012). Tracing outcomes of learning from errors on the level of knowledge. In J. Bauer, & C. Harteis (Eds.), Human fallibility. The ambiguity of errors for work and learning (pp. 33–51). Dordrecht, The Netherlands: Springer. First citation in articleCrossrefGoogle Scholar

  • Hackman, J. R. (2009). The perils of positivity. Journal of Organizational Behavior, 30, 309–319. First citation in articleCrossrefGoogle Scholar

  • Harteis, C. , Bauer, J. , & Heid, H. (2012). Research on human fallibility and learning from errors at work: Challenges for theory, research, and practice. In J. Bauer, & C. Harteis (Eds.), Human fallibility. The ambiguity of errors for work and learning (pp. 255–265). Dordrecht, The Netherlands: Springer. First citation in articleCrossrefGoogle Scholar

  • Hayes, A. F. (2012). PROCESS: A versatile computational tool for observed variable mediation, moderation and conditional process modeling. [White paper]. Retrieved from www.afhayes.com/public/process2012.pdf First citation in articleGoogle Scholar

  • Heslin, P. A. (2010). Mindsets and employee engagement: Theoretical linkages and practical interventions. In S. Albrecht (Ed.), The handbook of employee engagement: Perspectives, issues, research and practice (pp. 218–226). Cheltenham, UK: Edwin Elgar. First citation in articleCrossrefGoogle Scholar

  • Heslin, P. A. , Latham, G. P. , & VandeWalle, D. (2005). The effect of implicit person theory on performance appraisals. The Journal of Applied Psychology, 90, 842–856. First citation in articleCrossrefGoogle Scholar

  • Hinkin, T. R. , & Schriesheim, C. A. (2008). An examination of “nonleadership”: From laissez-faire leadership to leader reward omission and punishment omission. The Journal of Applied Psychology, 93, 1234–1248. First citation in articleCrossrefGoogle Scholar

  • Hoerger, M. (2013). Z H: An updated version of Steiger’s Z and web-based calculator for testing the statistical significance of the difference between dependent correlations. Retrieved from www.psychmike.com/dependent_correlations.php First citation in articleGoogle Scholar

  • Hong, Y. , Chiu, C. , Dweck, C. S. , Lin, D. S. , & Wan, W. (1999). Implicit theories, attributions, and coping: A meaning system approach. Journal of Personality and Social Psychology, 77, 588–599. First citation in articleCrossrefGoogle Scholar

  • Judge, T. A. , & Piccolo, R. F. (2004). Transformational and transactional leadership: A Meta-Analytic Test of their relative validity. The Journal of Applied Psychology, 89, 755–768. First citation in articleCrossrefGoogle Scholar

  • Kirkpatrick, D. L. (2006). Evaluating training programs: The four levels (3rd ed.). San Francisco, CA: Berrett-Koehler. First citation in articleGoogle Scholar

  • Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Princeton, NJ: Prentice-Hall. First citation in articleGoogle Scholar

  • Lazarus, R. S. , & Folkman, S. (1984). Stress, appraisal and coping. New York: Springer-Verlag. First citation in articleGoogle Scholar

  • LePine, J. A. , Erez, A. , & Johnson, D. E. (2002). A meta-analysis of the dimensionality of organizational citizenship behavior. The Journal of Applied Psychology, 87, 52–65. First citation in articleCrossrefGoogle Scholar

  • Leroy, H. , Palanski, M. E. , & Simons, T. (2012). Authentic leadership and behavioral integrity as drivers of follower commitment and performance. Journal of Business Ethics, 107, 255–264. First citation in articleCrossrefGoogle Scholar

  • Lowe, K. B. , Galen Kroeck, K. , & Sivasubramaniam, N. (1996). Effectiveness correlates of transformational and transactional leadership: A meta-analytic. The Leadership Quarterly, 7, 385. First citation in articleCrossrefGoogle Scholar

  • Luthans, F. , & Avolio, B. (2003). Authentic leadership development. In K. S. Cameron, J. E. Dutton, & R. E. Quinn (Eds.), Positive organizational scholarship: Foundations of a new discipline (pp. 241–259). San Francisco, CA: Berrett-Koehler. First citation in articleGoogle Scholar

  • Luthans, F. , & Youssef, C. M. (2007). Emerging positive organizational behavior. Journal of Management, 33, 321–349. First citation in articleCrossrefGoogle Scholar

  • MacPhail, L. H. , & Edmondson, A. C. (2011). Learning domains: The importance of work context in organizational learning from error. In D. A. Hofmann, & M. Frese (Eds.), Errors in organizations (pp. 177–198). New York, NY: Routledge/Taylor & Francis. First citation in articleGoogle Scholar

  • Maurer, T. J. , Wrenn, K. A. , Pierce, H. R. , Tross, S. A. , & Collins, W. C. (2003). Beliefs about “improvability” of career-relevant skills: Relevance to job/task analysis, competency modelling, and learning orientation. Journal of Organizational Behavior, 24, 107–131. First citation in articleCrossrefGoogle Scholar

  • Meindl, J. R. , Ehrlich, S. B. , & Dukerich, J. M. (1985). The romance of leadership. Administrative Science Quarterly, 30, 78–102. First citation in articleCrossrefGoogle Scholar

  • Mueller, C. M. , & Dweck, C. S. (1998). Praise for intelligence can undermine children’s motivation and performance. Journal of Personality and Social Psychology, 75, 33–52. First citation in articleCrossrefGoogle Scholar

  • Norman, S. M. , Avolio, B. J. , & Luthans, F. (2010). The impact of positivity and transparency on trust in leaders and their perceived effectiveness. The Leadership Quarterly, 21, 350–364. First citation in articleCrossrefGoogle Scholar

  • Northouse, P. G. (2007). Leadership: Theory and practice (4th ed.). Thousand Oaks, CA: Sage. First citation in articleGoogle Scholar

  • Pearce, C. L. , & Sims, H. P. (2002). Vertical versus shared leadership as predictors of the effectiveness of change management teams: An examination of aversive, directive, transactional, transformational, and empowering leaders behaviors. Group Dynamics Theory, Research, and Practice, 6, 172–197. First citation in articleCrossrefGoogle Scholar

  • Peus, C. , Wesche, J. , Streicher, B. , Braun, S. , & Frey, D. (2012). Authentic leadership: An empirical test of its antecedents, consequences, and mediating mechanisms. Journal of Business Ethics, 107, 331–348. First citation in articleCrossrefGoogle Scholar

  • Podsakoff, P. , MacKenzie, S. , Lee, J. , & Podsakoff, N. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88, 879–903. First citation in articleCrossrefGoogle Scholar

  • Politis, D. (2005). The process of entrepreneurial learning: A conceptual framework. Entrepreneurial Theory & Practice, 29, 399–424. First citation in articleCrossrefGoogle Scholar

  • Preacher, K. J. , & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, and Computers, 36, 717–731. First citation in articleCrossrefGoogle Scholar

  • Preacher, K. J. , Rucker, D. D. , & Hayes, A. F. (2007). Addressing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research, 42, 185–227. First citation in articleCrossrefGoogle Scholar

  • Putz, D. , Schilling, J. , Kluge, A. , & Stangenberg, C. (2013). Measuring organizational learning from errors: Development and validation of an integrated model and questionnaire. Management Learning, 44, 511–536. First citation in articleCrossrefGoogle Scholar

  • Rahnema, B. , Rahnema, F. , & Noure Elahi, M. H. (2013). Investigating the psychological roles of learning & educating and teaching professionally from mistakes and errors in clinical situations. European Journal of Experimental Biology, 3, 46–60. First citation in articleGoogle Scholar

  • Rybowiak, V. , Garst, H. , Frese, M. , & Batinic, B. (1999). Error orientation questionnaire (EOQ): Reliability, validity, and different language equivalence. Journal of Organizational Behavior, 20, 527–547. First citation in articleCrossrefGoogle Scholar

  • Schyns, B. , & Schilling, J. (2013). How bad are the effects of bad leaders? A meta-analysis of destructive leadership and its outcomes. The Leadership Quarterly, 24, 138–158. First citation in articleCrossrefGoogle Scholar

  • Shamir, B. , & Eilam, G. (2005). “What’s your story?” A life-stories approach to authentic leadership development. The Leadership Quarterly, 16, 395–417. First citation in articleCrossrefGoogle Scholar

  • Shaw, J. B. , Erickson, A. , & Harvey, M. (2011). A method for measuring destructive leadership and identifying types of destructive leaders in organisations. The Leadership Quarterly, 22, 575–590. First citation in articleCrossrefGoogle Scholar

  • Shrout, P. E. , & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7, 422–445. First citation in articleCrossrefGoogle Scholar

  • Skogstad, A. , Aasland, M. S. , Nielsen, M. B. , Hetland, J. , Matthiesen, S. B. , & Einarsen, S. (2014). The relative effects of constructive, laissez-faire, and tyrannical leadership on subordinate job satisfaction: Results from two prospective and representative studies. Zeitschrift für Psychologie, 222, 221–232. First citation in articleLinkGoogle Scholar

  • Skogstad, A. , Einarsen, S. , Torsheim, T. , Aasland, M. S. , & Hetland, H. (2007). The destructiveness of laissez-faire leadership behavior. Journal of Occupational Health Psychology, 12, 80–92. First citation in articleCrossrefGoogle Scholar

  • Sosik, J. J. , & Jung, D. I. (2010). Full range leadership development: Pathways for people, profit and planet. New York, NY: Routledge. First citation in articleGoogle Scholar

  • Steiger, J. H. (1980). Tests for comparing elements of a correlation matrix. Psychological Bulletin, 87, 245–251. First citation in articleCrossrefGoogle Scholar

  • Tucker, A. L. , Edmondson, A. C. , & Spear, S. (2002). When problem solving prevents organizational learning. Journal of Organizational Change Management, 15, 122–137. First citation in articleCrossrefGoogle Scholar

  • Van Dyck, C. , Dimitrova, N. G. , de Korne, D. F. , & Hiddema, F. (2013). Walk the talk: Leaders’ enacted priority of safety, incident reporting, and error management. In T. Simons, H. Leroy, & G. T. Savage (Eds.), Leading in health care organizations: Improving safety, satisfaction and financial performance (pp. 95–117). Bingley, UK: Emerald Group Publishing. First citation in articleCrossrefGoogle Scholar

  • Van Knippenberg, D. , & Sitkin, S. B. (2013). A critical assessment of charismatic-transformational leadership research: Back to the drawing board? The Academy of Management Annals, 7, 1–60. First citation in articleCrossrefGoogle Scholar

  • Walumbwa, F. O. , Avolio, B. J. , Gardner, W. L. , Wernsing, T. S. , & Peterson, S. J. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of Management, 34, 89–126. First citation in articleCrossrefGoogle Scholar

  • Walumbwa, F. O. , Avolio, B. J. , & Zhu, W. (2008). How transformational leadership weaves its influence on individual job performance: The role of identification and efficacy beliefs. Personnel Psychology, 61, 793–825. First citation in articleCrossrefGoogle Scholar

  • Weiner, B. , Nierenberg, R. , & Goldstein, M. (1976). Social learning (locus of control) versus attributional (causal stability) interpretations of expectancy of success. Journal of Personality, 44, 52–68. First citation in articleCrossrefGoogle Scholar

  • Yukl, G. (2006). Leadership in organizations (6th ed.). Princeton, NJ: Prentice-Hall. First citation in articleGoogle Scholar

  • Zingoni, M. (2013). The influence of employees’ mindset on the feedback process. Dissertation Abstracts International Section A, 74, 1-A(E). First citation in articleGoogle Scholar