Responding to misconceptions is an essential part of adaptive instruction. Nevertheless, research on both tutoring and expert–layperson communication has identified at least two problems that online counselors share with both face-to-face and online ...
Experts’ audience design in web-based communication: The role of heuristics regarding shared previous knowledgeAbstract. Due to the fact that cues are reduced that support adaptation in face to face (ftf) communication, in written, asynchronous ...
Communicating expert knowledge to a lay addressee in writing is a demanding task that requires a great deal of mental effort. This article reports on a study in which experts were prompted to reflect either on a text they had produced (content focus ...
This article examines which features of computer-mediated communication make perspective taking more demanding in online instructional settings compared with face-to-face situations. The first part presents the theoretical basis: It uses research on ...