HomeCrisisVol. 42, No. 1 Previous article Next article Research TrendsEvaluation of Outcomes for Help Seekers Accessing a Pilot SMS-Based Crisis Intervention Service in AustraliaKathryn Williams, Dave Fildes, Conrad Kobel, Pam Grootemaat, Sally Bradford, and Rob GordonKathryn Williamshttps://orcid.org/0000-0002-9625-2151Australian Health Services Research Institute, University of Wollongong, NSW, AustraliaSearch for more papers by this author, Dave FildesAustralian Health Services Research Institute, University of Wollongong, NSW, AustraliaSearch for more papers by this author, Conrad KobelAustralian Health Services Research Institute, University of Wollongong, NSW, AustraliaSearch for more papers by this author, Pam GrootemaatAustralian Health Services Research Institute, University of Wollongong, NSW, AustraliaSearch for more papers by this author, Sally BradfordLifeline Australia, Canberra, ACT, AustraliaSearch for more papers by this author, and Rob GordonAustralian Health Services Research Institute, University of Wollongong, NSW, AustraliaSearch for more papers by this authorPublished Online:April 28, 2020https://doi.org/10.1027/0227-5910/a000681PDFView Full TextSupplemental MaterialAbstract ToolsAdd to favoritesDownload CitationsTrack Citations Cite ShareShare onFacebookTwitterLinkedInRedditE-Mail SectionsMoreSupplemental Material0227-5910_a000681_esm1.pdf (198 KB)FiguresReferencesRelatedDetailsCited byWhat Is a Crisis? Perspectives of Crisis Support Help-Seekers Megan O’Riordan , Debra Rickwood , and Sonia Curll 16 June 2023 | Crisis, Vol. 45, No. 1Crisis Lines: Current Status and Recommendations for Research and PolicyPsychiatric Services, Vol. 74, No. 5Evaluation of the effectiveness of Suicide.ca, the platform of Quebec's digital suicide prevention strategy : cross-sectional descriptive study (Preprint)1 February 2023 | JMIR Formative ResearchPreliminary Research Priorities for Factors Influencing Individual Outcomes for Users of the US National Suicide Prevention Lifeline12 October 2022 | JAMA Psychiatry, Vol. 68What twitter can tell us about user experiences of crisis text lines: A qualitative studyInternet Interventions, Vol. 28Implementation of a Pilot SMS-Based Crisis Support Service in Australia Staff Experiences of Supporting Help-Seekers via TextDave Fildes, Kathryn Williams, Sally Bradford, Pam Grootemaat, Conrad Kobel, and Rob Gordon21 January 2021 | Crisis, Vol. 43, No. 1Mobile Lifelines in the Lives of People Who Are Homeless21 October 2022Saving Lives: Recognizing and Intervening with Youth at Risk for SuicideAnnual Review of Clinical Psychology, Vol. 17, No. 1Suitability of Text-Based Communications for the Delivery of Psychological Therapeutic Services to Rural and Remote Communities: Scoping Review24 February 2021 | JMIR Mental Health, Vol. 8, No. 2 Volume 42Issue 1January 2021ISSN: 0227-5910eISSN: 2151-2396 HistoryReceivedJuly 25, 2019RevisedNovember 24, 2019AcceptedNovember 30, 2019Published onlineApril 28, 2020 Licenses & Copyright© 2020Hogrefe PublishingKeywordscrisis supporttextSMSevaluationsuicideConflict of Interest:Sally Bradford works for Lifeline Australia. The other authors have no conflicts of interest to declare.PDF download Funding: The Lifeline Text pilot service and its evaluation were funded by the Australian Government Department of Health.